Frequently asked questions

We've put together a list of the most frequently asked questions & there answers below.

If you can't find what you're looking for please email




Questions about the LSX Nordic Congress?

Is accommodation included in the ticket price? / How do I book accommodation?

Accommodation is not included in the price of your ticket. We have secured preferential rates at accommodation nearby. Further details coming soon

I’m not sure which pass category I fall into, can you help?

If you are still having trouble working out which pass type you require, please contact  

Have you been contacted by some external companies offering to sell lists of our conference attendees along with their contact details?

This is a scam. Our attendee list is NOT available for sale, neither from ourselves nor via any third parties. Should you wish to establish contact with other attendees prior to or at the event, you are able to do so via the event app, access to which is strictly restricted to attendees. Please be assured that LSX do not, under any circumstances, share the contact details of our customers/delegates with third parties and that all personal data is held securely. If you have any further questions, or are contacted by any third parties purporting to have access to the attendee list, please contact 

I work in the media – can I attend?

Please find all the details regarding the press attendance

I cannot attend all days of the conference, can I buy a one day pass?

One day passes are issued on case-by-case basis based on individual needs. Please contact to discuss your requirements.

Can I purchase a ticket on the day of the event?

Tickets are available on the day at the venue, however we offer our best rates in the lead up to the event. It is advised to book in advance to avoid paying an increased price for your ticket.

Is the venue wheelchair accessible?

You can also view the venue full accessibility details. Please contact if you wish to discuss your individual needs further.

How do I get to the venue?

AC Hotel Bella Sky Copenhagen
Center Boulevard 5, Copenhagen, 2300 Denmark

Get directions

Is food included in the ticket price?

Breakfast, lunch and refreshments are included in the price of your in-person ticket.

I have specific dietary requirements, can these be accommodated?

We endeavour to cater to specific dietary requirements such as vegetarian, halal, gluten free and vegan diets. If you do have any specific requirements or concern, please email at least 3 weeks out from the event so we can ensure your requirements are catered for.

Where can I collect my badge?

Your badge is available for collection from the registration desk.

Where can I see a list of companies that are sponsoring/exhibiting at the event?

View sponsors and partners

Is free WiFi available at event?

Free wi-fi is available at the venue. Login details can be found at the registration desk upon arrival.

Can you provide me with an invitation letter?

We are able to provide invitation letters in support of visa applications. Please email to request an invitation letter.