If you can’t find the answer you’re looking for, please contact us.
LSX continues to monitor developments pertaining to the Coronavirus (COVID-19). We want to assure colleagues planning to attend our upcoming events that safety and security are our top priorities.
We will continue to follow the guidelines and abide by the laws and guidelines specific to the countries in which we hold our events.
Questions for Attendees | Sponsors/Exhibitors
Can you help me make introductions?
While we are not able to make personal introductions for you, we do provide a networking platform, so you can introduce yourself to other attendees and set up meetings.
Event attendees, exhibitors and sponsors can be searched by name, company, etc., so it’s easy to reach out to people you want to meet.
Log in details for the event networking platform will be sent to all registered attendees a few weeks prior to the event. Keep your eye out for pre-event communications via email.
Can you send me a visa invitation?
Yes, but you must purchase your pass first. Once the booking is received, your submission will be reviewed and once approved, the letter will be emailed to you. Note, the letter can take several weeks to produce.
Also, important to note, per the Terms and Conditions, it is the sole responsibility of the attendee to take care of any government visa requirements. Attendees who require an entry visa should allow sufficient time for the application procedure.
Attendees should contact the nearest embassy or consulate to determine the appropriate timing of their visa applications.
We will not contact embassies and consulates on behalf of visa applicants or provide any other assistance relating to visa issues.
Failure to obtain a visa in advance of an event does not constitute a valid basis for obtaining a refund.
Can I get a one-day pass to a multi-day event?
The only packages available at this time will be listed on the registration page of the event.
Can I get a list of event attendees?
The event networking platform has a directory of the registered attendees, and you can contact fellow attendees and set up meetings there.
Log in details for the event networking platform will be sent to all registered attendees a few weeks prior to the event. Keep your eye out for pre-event communications via email.
Can I get a list of event exhibitors?
The exhibiting and sponsoring companies can be found on the event partner page. You can also find them on our event networking platform.
Log in details for the event networking platform will be sent to all registered attendees a few weeks prior to the event. Keep your eye out for pre-event communications via email.
Can I pay for an event with a cheque?
Unfortunately, not at this time.
Attendee passes can be purchased online with a credit card. If you prefer to pay via Bank Transfer, please contact us for instructions to do so.
Can I pick up my co-worker’s badge?
No, each event attendee must pick up their own badge in person and present their government issued photo ID at that time.
Can I record or broadcast audio or video of sessions?
Attendees at our events are not permitted to record or broadcast audio or video of sessions at the conference.
Feel free to take photographs in any areas of the conference, and video recording is permitted anywhere other than the sessions.
Can I purchase an event pass and assign the name and details later?
All pass purchases require a complete registration including the attendee name, and email address at the time of purchase. However, attendee changes or substitutions can be made to any purchased attendee registration until the week prior to the Event by the attendee without an administrative service charge.
Transfers to purchased passes made on site, at the Event, will incur a £50 administrative service fee.
Please note, not all passes are transferable. Please contact us to determine if your pass is eligible to be transferred. Also, once you have received your badge on site, it cannot be substituted, or reissued to a different person.
Can I still get the event early bird rate?
Unfortunately not, the early bird deadlines are firm.
We think it would be a disservice to the people who met the deadline, as well as those who have paid the current rate, to selectively enforce it with others.
Registrations open months in advance of the early bird deadline, and we post reminders to the event community and social media accounts.
Can I transfer an event pass to a future event?
Unfortunately not.
Registrations may only be used for the specific event for which they were registered
How and where do I get my event badge?
See the agenda on the event for the location and times to pick up your badge.
A government issued photo ID is required to pick up the badge.
How can I transfer my event pass to someone else?
Attendees may transfer their purchased pass to someone else up until the week prior to the Event without an administrative service fee.
Transfers to purchased passes made on site, at the Event, will incur a £50 administrative service fee.
Please note, not all passes are transferable. Please contact us to determine if your pass is eligible to be transferred. Also, once you have received your badge on site, it cannot be substituted, or reissued to a different person.
How can I upgrade my event pass?
Contact us via phone or email and we will upgrade the pass.
The upgrade cost is the difference between the rate you paid and the current cost of the pass upgrade.
If you are upgrading from a complimentary pass, the upgrade cost is the difference between the value of the pass when you registered and the current cost of the pass you wish to upgrade to.
How can I obtain an event receipt or confirmation?
We automatically send one out at the time if of registration.
If you do not receive a receipt via email within one day after you registered, please check your SPAM folder for the email.
If you still do not see it, contact us to confirm your email address and have another confirmation issued.
How do I make a change to the information on my event badge?
Per the Terms and Conditions:
Changes in the attendee information on a registration can be made by the attendee until the week prior to the Event without incurring an administrative service charge. Substitutions or changes made after that will need to be done on site at the Event at our registration counter, and will be subject to a £50 administrative service charge.
Please note, not all passes are transferable. Please contact us to determine if your pass is eligible to be transferred. Also, once you have received your badge on site, it cannot be substituted, or reissued to a different person.
Is my event pass transferable?
Only purchased passes can be transferred.
Complimentary passes received through sponsors, or other means cannot be transferred.
If your pass was purchased by you, contact us and we will work out the pass transfer with you.
It’s too late for a refund, can I sell my event pass?
If you purchased your pass, you will be eligible to sell it.
Per the Terms and Conditions attendee changes or substitutions made to an eligible attendee registration can be done by the attendee until the week prior to the Event without incurring an administrative service charge. Substitutions or changes made after that will need to be done on site at the Event at our registration counter, and will be subject to a £50 administrative service charge.
Please note, not all passes are transferable. Please contact us to determine if your pass is eligible to be transferred. Also, once you have received your badge on site, it cannot be substituted, or reissued to a different person.
What comes with each event pass type?
Please go to the homepage, click on the event you’re interested in attending, then click on “Register” for details on what comes with each pass type for the event you are attending. There is a table there that will explain the different pass types.
The information varies with some events.
What do I need at the event check-in?
Your government issued photo ID, showing that you are 18 years of age or older, is required to pick up your badge. Please note, each attendee must pick up their own badge. Badges will not be released to anyone but the registered person.
What is the event refund policy?
Please read the event Terms and Conditions for details on our refund policy.
Which kinds of companies attend the event?
Please visit the event page for details of the types of attendees and percentage of each who attend the conferences. We also provide an Attending Companies list for each conference which can be found on the main event page.
How old do you have to be to attend an event?
You must at least be 18 years old to attend an event. Our liability insurance policy includes this age requirement, so it is not flexible.
How do we get group discounts for attendee passes?
If you’re registering 5 or more attendees than you’re eligible for a group discount. Check out our group discounts below then call or email for booking instructions:
Group discount for 3 Passes – 15% off
Group discount for 4 or more Passes – 20% off
Why isn’t my event discount/comp code working?
Please check the pass type associated with your code and try again.
Be sure there are no spaces before or after your code.
If the registration is still not going through, contact us and we will troubleshoot the issue. If you can send a screenshot of exactly what you’re seeing that’s very helpful as well.
Will you mail my event badge to me?
Unfortunatly not.
The event badges are not mailed out.
We only provide them in person at the conference.
Can you help me make introductions?
While we are not able to make personal introductions for you, we do provide a networking platform, so you can introduce yourself to other attendees and set up meetings.
Event attendees, exhibitors and sponsors can be searched by name, company, etc., so it’s easy to reach out to people you want to meet.
Log in details for the event networking platform will be sent to all registered attendees a few weeks prior to the event. Keep your eye out for pre-event communications via email.
Can I get a list of event attendees?
The event networking platform has a directory of the registered attendees, and you can contact fellow attendees and set up meetings there.
Log in details for the event networking platform will be sent to all registered attendees a few weeks prior to the event. Keep your eye out for pre-event communications via email.
Can I get a list of event exhibitors?
The exhibiting and sponsoring companies can be found on the event partner page. You can also find them on our event networking platform.
Log in details for the event networking platform will be sent to all registered attendees a few weeks prior to the event. Keep your eye out for pre-event communications via email.
Can I get contact information for attendees and/or exhibitors?
Unfortunately not. We do not give out, rent or sell any attendee contact information for privacy reasons.
Can I still get the event early bird rate?
Unfortunately not, the early bird deadlines are firm.
We think it would be a disservice to the people who met the deadline, as well as those who have paid the current rate, to selectively enforce it with others.
Registrations open months in advance of the early bird deadline, and we post reminders to the event community and social media accounts.
How do I get my logo on the event site?
Event sponsors get their logo and a direct link to their site featured on the sponsor page of the site as a benefit of sponsoring.
How do I register the event passes that come with my booth, table or sponsorship?
The main contact on your exhibitor or sponsor registration will receive the codes and instructions via email to register your included passes.
Please check your SPAM folder if you have not received the email. If there is still no sign of the email, contact us for assistance.
What do I need at the event check-in?
Your government issued photo ID, showing that you are 18 years of age or older, is required to pick up your badge. Please note, each attendee must pick up their own badge. Badges will not be released to anyone but the registered person.
Which kinds of companies attend the event?
Please visit the event page for details of the types of attendees and percentage of each who attend the conferences. We also provide an Attending Companies list for each conference which can be found on the main event page.
Why isn’t my event discount/comp code working?
Please check the pass type associated with your code and try again.
Be sure there are no spaces before or after your code.
If the registration is still not going through, contact us and we will troubleshoot the issue. If you can send a screenshot of exactly what you’re seeing that’s very helpful as well.
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We connect biotech, medtech & healthtech executives with access to the capital, intelligence, innovation, and partners they need to grow their businesses.
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